Salesforce for CPG: Unlock Intelligent Experience

salesforce cpg

Packaged consumer goods, from laundry detergents to cafe and pet food, have long been a weakness in the world of ecommerce.

In any case, this is beginning to change, as CPG players are at an ecommerce tipping point.

As indicated by McKinsey, in 2013 online represented under 1 percent of total sales in packed food and around 3 percent in non-food items. However, with the ascent of digital, those days have all the earmarks of being finished.

Time Maximization is the Key to Success

The universe of business has transformed into a chaotic wonder. It appears as though we are continually using up all available time and need efficient arrangements. We have actually gone from tallying the hours of every day, to counting the minutes.

The best way to recover control within recent memory is to begin utilizing software innovation. This is the reason why a CRM solution is such an incredible and feasible choice for anybody searching for extraordinary outcomes.

Once we figure out how to complete numerous tasks done with automation, we will have the option to work with a more significant level of focus and effectiveness. That is the reason numerous fruitful businesses owe their prosperity to the use of CRM solutions.

The thought is to make the most out of each hour of work for your staff. Give them the tools and information they need to get the most ideal outcomes during their work hours.

This is going to have the greatest effect when you are hoping to have a successful business that can accomplish longevity.

So what is driving the sudden shift from CPG to ecommerce?

Technology and Innovation have penetrated numerous aspects of life, particularly how quickly goods and merchandise are being purchased and sold online.

The ascent of smartphones is permitting purchases to be completed at the snap of a catch.

Different tech, like chatbots, for example, are permitting buyers to rapidly discover items in their online search, AI is making a progressively customized buyer experience, and Salesforce Einstein is permitting current deals and offers to be elevated legitimately to the customer’s phone.

Some intriguing details around the ascent of CPG in ecommerce are:

  • Internet business could represent as much as 10% of all-out CPG deals by 2019
  • Online sales within the CPG business make a piece of the pie between $15-$50 billion
  • Petcare is positioned as the quickest developing CPG category on the web

It’s unmistakable that the CPG industry is extraordinarily well-positioned for ecommerce, and brands who neglect to offer more to the digital consumer risk falling behind.

How can CPG brands start to grow in this incredibly complex and competitive market?

1. Make The Most Of Big Data

Driving ecommerce development in CPG brands is a relatively new idea, so experimentation is inescapable. Companies should continually screen their product’s performance, test new varieties of product offerings, and watch out for competitor strategies.

Partner with retailers, and Connect Salesforce CRM Seamlessly to your eCommerce Platform. One of the most trusted and looked for after CRM integrations, Salesforce furnishes you with a powerful, versatile platform to improve your business processes. It empowers rich performance insights to be drawn right down to basket and product-level data.

2. Leverage Social Media

Social media can help drive discoverability. Through focused advertisements, engaging content, and influencers, it’s not a medium that ought to be maintained a strategic distance from.

Social media permits CPG brands to create a unique story about their products and drive brand acknowledgment.

Using influencer campaigns can work outstandingly well, particularly with regards to CPG brands. DIY content has a colossal intrigue for millennials and with simple things like making video tutorials and encouraging customers to share product imagery online, brands can enter another fragment of advertising.

3. Product Reviews

As indicated in a study by GE Capital, over 80% of individuals inquire online before purchasing in a physical store. Numerous shoppers are utilizing web channels to look for product reviews. Retailer locales like Amazon make it simple to look at one CPG item from another.

For probably the best brands, products, reviews, and product ratings play key roles in their sales strategy.

4. Leveraging Website Traffic

The traffic received on website product pages is exceptionally pertinent, particularly when purchase intent is high.

Having a comprehensive site with clear imagery and webpage hierarchy is basic for eCommerce stores to succeed, yet making this one stride further and connecting brand sites with believed retailers are fundamental for brands in the CPG market to give a consistent consumer path to purchase.

5. Strengthen Retailer Relationships

Blooming at the time of digital shopping, CPG will require brands and retailers to cooperate to achieve consumer purchase intent.

With low-cost CPG items rarely ordered alone due to their impulse nature and low worth, it makes it essential to unite with however many retailers as possible, to close the gap between online marketing and sales.

Offering more choices of where to purchase ensures brands can convert those shoppers who like to buy your product elsewhere.

Improve Sales Insight with Salesforce eCommerce Integration

Salesforce CRM integration is the snappiest method to tie your business’ front-end to the back-end to expose behavioral data to business partners.

Exploit lead capturing, sales insight, and exposure to your accounts’ health and activity. Sales insight permits a real-time account adjusting and statuses, invoicing, and inventory and warehouse updates.

The right CRM software can improve customer retention by 27 percent as indicated by eCommerce studies. Three out of each four customers concede that they spend more when they have positive user experiences.

An integrated Salesforce eCommerce platform extraordinarily improves the gathering of significant data about customers, which delivers enormous profits by improving consumer loyalty, as well as increasing sales insight for sales reps.

Understanding customers and their purchasing profiles create more noteworthy accomplishments in converting them, producing leads, and building customer loyalty.

The key is incorporating the fundamental front-end marketplace to provide user data and behavioral information.

These B2B advantages of integrating Salesforce with an organization’s accounting and eCommerce systems can fortify customer faithfulness and give better user experiences by permitting customers and staff to  perform the following eCommerce-related activities:

  • Connect with social media platforms.
  • Produce automatic alerts to sales and customer service departments dependent on modified measures.
  • Synchronize records and solidify duplicate entries.
  • Enable customers to perform a full range of self-service activities.
  • Automate custom price quotes and custom product configurations.
  • Provide relevant suggestions and significant proposals.
  • Trigger automated marketing messages.
  • Manage complex price levels, incentive offers, and personalized quotes to generate instant and accurate invoices.
  • Push all this data up to the salespeople, where and when they need it most.
  • Interface with online networking stages.

Salesforce Offers Unique B2B Advantages

The benefits of integrated Salesforce back-office software stretches out to customer service. Integration is a critical step because back-office software runs on the information given by the front-of-the-house through third-party associations.

An all-around integrated framework automates numerous business capacities that incorporate gathering real-time business intelligence about industry trends and competitor marketing activities.

Salesforce applications can streamline back-office tasks, for example, overseeing sales from multiple platforms and outside sales staff, providing intuitive customer service, fulfilling simple and complex orders, and organizing a seamless inventory management system.

However, the best bit of leeway of a Salesforce eCommerce integration likely is the software’s capacity to improve consumer loyalty.

The entirety of the information takes care of customer-facing applications and features that permit customers to perform an ever-expanding number of activities from any computing device.

These incorporate managing accounts with complex needs; for example, split delivery, granting and denying access and giving direct access to shippers, and figuring invoices with complex prerequisites including various evaluating levels, tweaked items, and motivation offers.

Integrating Salesforce and eCommerce make a turnkey platform that captures data, deploys data wherever it’s required, and automates back-office accounting, which saves money, and empowers customer self-service applications.

Salesforce and eCommerce make it simpler to use for both customers and staff members with so many highlights as automatic alerts, two-way communication options, and real-time information gathering about customers.

Here’s how Salesforce Commerce Cloud is ready to optimize your business operations:

  • Salesforce Commerce Cloud includes all best in class functionality you anticipate from a top tier as well as the best-in-world ecommerce platform. From granular analytics to consistent adaptability and the capacity to include any cutting edge highlight required — you got it.
  • SFCC incorporates all propelled functionality you’re not in any event, pondering. Haven’t yet arranged out a coupon strategy? Or a promotions strategy? Don’t stress — it’s all there by default.
  • Integration with different 3PL (outsider Logistics) systems. As such, you might need to deliver gadgets when they’re requested or realize what number of you have available or not all that you can ensure you don’t sell any gadgets that you don’t have, etc.
  • Coordinates with different POS (Point-of-Sales) systems. You may likewise have a physical store where customers are additionally purchasing items through you.
  • Integrates with different ERP (Enterprise Resource Management) systems, including all the main suppliers. You need to ensure the production line will have enough materials in the pipeline to account for a spike in orders you’re going to get by means of your SFCC site.
  • Salesforce Commerce Cloud likewise permits you to tweak how customers pick up the product, including ways you didn’t know, where conceivable. They can discover a store by the topographical range. They can pick a store to get an item in person. They can have various items delivered to various locations. They can audit their order history to send to a location they recently utilized. And more!
  • One of SFCC’s secret ingredients is Einstein. Take the suggested items, for instance, best-in-class “related item” recommendations.

Final Thoughts

The Salesforce Commerce Cloud unquestionably isn’t for everybody and not for each kind of customer that may need a retail or consumer packaged goods ecommerce site.

For CPG companies moving from numerous platforms and applications looking to provide a global standard with local adaptability, the Salesforce platform allows them to access a connected platform that offers best-in-class solutions for marketing, sales, service, and analytics that can be accessed across the complete value chain through secure networks. For worldwide CPG brands, this empowers them to:

  • Support genuine omnichannel communication endeavors with consistency.
  • Influence reusable components across both desktop, mobile, and tablet applications.
  • Analyze data with global dashboards for reporting and dynamic decision making, and bring significant insight into integrating analytics, process, and social collaboration.

It is likewise critical to take note that the Lightning Framework and the Salesforce AppExchange ecosystem give a wide marketplace of extra applications focused on CPG customers, including merchandising, retail execution, marketing, and planning.

Salesforce’s cloud platform model allows CPG organizations to rapidly develop and maintain global standards, allowing designers of all levels to quickly reuse and configure key assets in their clouds to meet growing business needs.